Timber Flooring Online Privacy Policy

Introduction

Timber Flooring Online regards customer privacy as an important part of our relationship with our customers.

The following privacy policy applies to all Timber Flooring Online users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Damien on 02 9620 8827

Collection of Information

In order to use the Timber Flooring Online website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Timber Flooring Online is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Timber Flooring Online customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required.

We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at sales@timberflooringonline.net.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at sales@timberflooringonline.net.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information.

from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Timber Flooring Online uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sales@timberflooringonline.net.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Timber Flooring Online may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Timber Flooring Online does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Timber Flooring Online site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Timber Flooring Online.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Timber Flooring Online Security Policy

Timber Flooring Online uses the Secure Pay  Payment Gateway for its online credit card transactions. Secure Pay processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Secure Pay gateway are secured payments.

– Payments are fully automated with an immediate response.

– Your complete credit card number cannot be viewed by Timber Flooring Online or any outside party.

– All transactions are performed under 128 Bit SSL Certificate.

– All transaction data is encrypted for storage within Secure Pays bank-grade data centre, further protecting your credit card data.

– Secure Pay is an authorised third party processor for all the major Australian banks.

– Secure Pay at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Timber Flooring Online.

For more information about Secure Pay and online credit card payments, please visit www.securepay.com.au

Delivery Policy

<Physical goods>

After ordering online, you will receive an email confirmation from Secure Pay containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via transport company &/or courier within 5 working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at sales@timberflooringonline.net.au.

Due to the nature of the products we are unable to apply a delivery cost at checkout as different products and quantities have different weights and we aim to achieve the best possible delivery price for the customer. You may also choose to pick the product up from our factory.

We will contact you to organsie the delivery costs or a convenient time for you to pick up the desired products.

If you would like to know a price for delivery before order takes place please email us sales@timberflooringonline.net.au and we will supply a cost for the desired products to your location.

All delivery charges are payable prior to delivery of goods.

<Digital Delivery>

After ordering online, you will receive an email confirmation from Secure Pay containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

If you wish to query a delivery please contact us at sales@timberflooringonline.net.au.

If for any reasons you are not ready to take delivery of a product purchased within our timeframes allocated, storage fees will be applicable to the purchased and payable before delivery takes place.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you 24 hour money-back guarantee from the time you receive the goods if goods are damaged or not as you ordered. This refund cannot simply be due to change of mind. . Please email us at sales@timberflooringonline.net.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition and packaging. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via courier or transport company and that you pre pay all fees involved.. You assume any risk of lost, theft or damaged goods during transit: Therefore advise you take out shipment registration of insurance with your postal carrier.

Timber Flooring Online will not be responsible or parcels lost or damaged in transit if you choose not to insure.

You will be asked to sign a delivery receipt and show ID upon delivery of goods and need to be home for delivery or authorise someone to take delivery on your behalf. Timber Flooring online will require this authorisation from you upon request of delivery should you require this option. If no one is home to take delivery, wait time may be charged by the transport company and or re delivery and storage fees.

Prices

At Timber Flooring Online we aim to maintain the lowest possible price for our customers. The price of timber can rise without our knowledge> we aim to ensure all pricing is accurate at the time of your order however if a price increase has taken place we will endeavour to advise you of the difference. If you are not happy to continue with the order placed after this time we will give a refund of monies for the product purchased.

Credit Card Payments

At Timber Flooring online aim to keep our prices low on our products. A small credit card fee will be calculated at checkout for use of credit cards. This is the fee charged by the banks in order to utilise the card. If you do not wish to pay via Credit facilities you can contact us at sales@timberflooringonline.net.au and request our bank details for a direct deposit option.